Padel Qlub – Privacy Policy

Last updated: 13 November 2025

Your privacy is important to us. This Privacy Policy describes how Padel Qlub collects, uses, and protects your personal information.

1 | Information We Collect

We may collect the following data:

a) Information you provide

  • Name
  • Email
  • Shipping/billing address
  • Payment details (handled securely by our payment processors)
  • Communication data (emails, support queries)

b) Automatically collected information

  • IP address
  • Device/browser information
  • Pages visited and interaction data
  • Cookies or similar tracking tools

c) Order & Fulfilment Data

Shared only with our secure fulfilment partners for:

  • Printing
  • Packaging
  • Shipping
  • Delivery updates

They receive only what is necessary to fulfil your order.

2 | How We Use Your Information

We use personal data to:

  • Process and fulfil your orders
  • Communicate shipping updates
  • Provide customer support
  • Improve website performance
  • Send marketing emails (only with consent)
  • Detect and prevent fraud

3 | Legal Basis (UK/EU GDPR)

We process your data under:

  • Contractual necessity (to fulfil your order)
  • Legitimate interest (site optimisation, fraud prevention)
  • Consent (newsletter and marketing communications)

4 | Sharing Your Information

We share information only with:

  • Secure payment processors (e.g., Shopify Payments, PayPal)
  • Trusted fulfilment partners (for production and shipping)
  • Analytics & marketing tools (Shopify Analytics, Google Analytics, email providers)

We never sell or rent your personal data.

5 | Data Retention

Order data is stored as required for:

  • Accounting
  • Legal reporting
  • Customer service
  • Fraud prevention

Marketing data is stored until you unsubscribe.

6 | Cookies

We use cookies to:

  • Enable secure checkout
  • Remember preferences
  • Analyse site performance

You can control cookies via your browser settings.

7 | Your Rights (UK/EU GDPR)

You may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion (where legally allowed)
  • Restriction or objection to processing
  • Data portability

Email support@padelqlub.com to submit any request.

8 | Data Security

We follow industry-standard security measures and ensure all partners have GDPR-compliant safeguards in place.

9 | Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.